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CI-CD Centre for Inter-cultural Development

from cultural orientation to inter-cultural competence

For UK executives/managers: Doing business in India

CI-CD has specialist research and on-the-spot experience of Indian business in general, and for up-skilling IT/BPO contact centre services to meet UK consumer expectatations in particular. We provide customised training workshops

n For UK executives/managers assigned to conduct business in India:

eg, Marketing; Establishing Joint Venture Partnerships or Supplier Relationships; Negotiating Trade Agreements

n For UK Customer Service managers / trainers assigned to work in Indian Contact Centres:

including Recruiting; Motivating; Change Managing; Tackling Attrition; Training Design and Metrics

à See outline of a sample workshop, including practical cross-cultural skills as needed by UK executives for Doing Business or Joint Project Managing or Training in INDIA

à See details of Advanced Intercutural Communication (AICC) for up-skilling Customer Services in INDIA

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