■ Managing a Culturally Diverse Workforce

Intercultural recruiting, appraising, counselling, mentoring, training, grievance handling, team building, disciplinaries, conducting meetings. Many organisations claim to value diversity. But the productive benefits of diversity don’t come from awareness and good intentions alone: they emerge only if managers have due professional skills of intercultural communication. These are crucial for fulfilling the requirements of the Race Relations Act.

Clients include Hawksmere; BBC; The Employment Service; 40 local authorities, including 18 London Boroughs, and Metropolitan and County Councils; The Employment Tribunals, Cabinet Office, Ombudsman's Investigators; Race Relations Employment Advisory Service; 54 NHS Trusts (listed under Diversity Works NHS pages); 28 Universities.

à see sample workshop outline for managing diversity

■ Ensuring equality of access in front-line service delivery to diverse communities

Skills for user-friendly, non-discriminatory ‘customer care’, key to winning confidence of culturally diverse users/clients. Critical for ensuring compliance with the Race Relations Amendment Act.

Clients include 18 LBs; 10 County Councils; 28 Universities; The Employment Service; The Employment Tribunals; Home Office, Police, Magistrates Association; 54 NHS Trusts and Strategic Health Authorities.

à see NHS services and NHS Clients list

à see sample workshop outline for cross-cultural communication skills

■ Recruitment and Selection; Conducting Appraisals

CI-CD has been used to train the Employment Tribunals, and Ombudsman Investigators, in how to check managers’ understanding and competence in intercultural communication, as a key source of unlawful direct and indirect discrimination, especially in the conduct of recruitment and appraisal interviewing. Our BBC TV Training DVD Equal before the Law?, made with and for the Tribunals themselves, features a hearing of the facts of a real-life discrimination case against an NHS Trust.

In our specialist workshops on skills of cross-cultural communication needed in conducting recruitment and appraisal interviews across cultures we deploy our unique library of training DVD productions: for BBC TV, Crosstalk; Crosstalk at Work; Recruitment Interviewing across Cultures and Performance Appraisal across Cultures (Prizewinners, Training Media Awards); Counselling and Advice across Cultures; Successful at Selection (SaS): [(2007) 45 mins DVD with manual, directed for Celia Roberts on skills of recruitment interviewing across cultures (DWP/Job Centre Plus + King’s College)]; Fair Access: [(2007) on Wider Participation in University and Medical School courses for health practitioners, including interviewing candidates from overseas (Albanian + Indian), funded by DoH.

Clients include The Employment Tribunals; Employment Service; 20 NHS Trusts; National Theatre; 30 local and County Councils; CIPD; NAPO; Cabinet Office; DfES; Hawksmere Ltd; DoH; DWP; 15 universities.

à to see sample workshop outline for Recruitment across Cultures in a diverse workforce

■ Communication skills: diversity and gender

Our training videos include documentaries illustrating overlaps of gender and culture at work, for use in courses on

§ Leadership and Diversity

§ Conducting Effective Diverse Team Meetings

§ Working and Managing Virtually (a vital dimension of flexible/part-time working and family-friendly practice)

■ Team-building

Our intercultural skills workshops make a strong theme for team ’away-days’. All our workshops have extremely powerful team-building side-effects. The ‘competencies’ approach serves as a useful way in to all aspects of EO/Diversity policy implementation: managers and staff positively welcome development of their professional communication skills: it helps resolve any internal intercultural tensions, it dissolves any initial defensive feelings and promotes ownership of EO/Diversity issues.

■ Intercultural customer services for Retail, Hospitality, Tourism industries

Ask about our specialist research and training provision via ‘Contact us’

■ Tutoring or administrating university courses with minority ethnic or international students

Skills for successful teaching, and for providing ‘user-friendly’ student support and counselling.

à CI-CD services to universities

■ Health Service

Intercultural understanding and communication for doctors and other clinical staff, nurses, managers of community health services, and all front-line staff. Specialist topics include cross-cultural misdiagnosis of mental illness; and specific communication skills needed for counselling people of varying cultural backgrounds.

Our video training packages on intercultural awareness for health providers, made for BBC TV, include The Health Gap; All in the Mind?; Attitudes to Islam

à see NHS services for listing of DVD / videos featuring NHS case studies

■ Intercultural Understanding/Communication and the Law

Clients for our workshops include The Employment Tribunals; the CRE; Magistrates; Police; Justices' Clerks Society; CPS; Law Centres; Home Office; Council of Europe.

Our video packs for BBC TV on intercultural communication and the law include: Recognising Racial Discrimination; Equal before the Law?; Police Powers; Multi-racial Britain: Blue and Black; Evidence Unseen.

Customised Training Packages

We make bespoke DVD/video-based training schemes on Managing Cultural Diversity, with a focus on intercultural communication, for internal use in organisations. These usually comprise up to 60 minutes broadcast standard documentary training DVD; a comprehensive support manual; and ‘training trainers’ handover/briefing sessions.

Such packages can be supplied in Intranet e-learning formats.

Clients include: The Employment Service; BBC TV News; European Commission; University of Wales Cardiff Institute; University of Salford; Bank of America; Federal Government of Australia.

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