Cultural Competence

Why not view some clips from our unique library of documentary training films?  No simplistic, stereotypical, scripted scenes with actors: our films show only genuine intercultural exchanges for analysis and to trigger discussion. They bring the powerful smack of real-life credibility to any training room or lecture hall.

Are you
- an EXECUTIVE wanting a self-learning e-module on Cultural Competence in Global Business?
- a MANAGER needing the skills for ensuring Equality, and for Leading a Diverse Team - both at home or abroad?
- a TUTOR seeking film of authentic intercultural exchanges to show how communication breaks down?
- a TRAINER seeking authoritative materials on Cultural Competence in Business OR on Managing Workforce Diversity and Equality?
If so, click here:

Some CI-CD SHORTCUT LINKS:

Planning business in CHINA? Try our self-preparation QUIZ:

Doing business in INDIA? Check content of our self-preparation workshop:

Outsourcing Customer Services to a CALL CENTRE in INDIA? Needing to improve C SAT levels in UK or US?

HR MANAGER in NHS? Clinical managers need help in leading diverse teams? Front-line staff need Cultural Competence in service delivery?
See outline of 'Cultural Awareness' workshop as used in 56 NHS Trusts by clicking on this 'Diversity Works' panel.

Welcome to Centre for Intercultural Development (CI-CD) in partnership with Diversity Works Ltd

Diversity Works

for MANAGING DIVERSITY and EQUALITY in NHS and Public Services, from law to practice. Click on left-hand panel below

Centre for Intercultural Development (CI-CD)

for CROSS-CULTURAL COMMUNICATION, from cultural awareness to intercultural competence. Click on CI-CD panel below

CICD provides training, coaching and e-learning modules in managing diversity and skills of cross-cultural communication – vital 'tools for the job'

  • • in International Business: in handling executive meetings; in marketing, negotiating or project managing overseas
  • • in NHS and local government: to equip staff to deliver user-friendly front-line service for culturally diverse public
  • • in Managing Diversity/Equality and to fulfil Public Sector Duties under the UK Equality Act
  • • in University courses for global graduates, and/or socio-linguistics; and for teaching international students
Business clients: training for over 70 companies (e.g. BAE Systems, British Telecom, BBC, Telstra, EDS, 3M, Honeywell, Bank of America, MBNA, Barclays, Westpac, Scotia Bank, HCL, Infosys BPO, Merck, Cargill, Chevron, Qantas, AWAS …full list available); workshops on trading in China, Germany, Poland, France, India, for SME clients of United Kingdom Trade and Investment (UKTI); coaching of over 350 managers preparing for expatriate assignments in 26 countries, for Shepell/FGI.

Public sector clients: Over 10,000 managers (Trust Boards, SMTs, HR, Clinical and Administrative) and front-line staff at 56 NHS Trusts; over 10,000 managers and staff of 120 UK Local Government services and Voluntary Sector; over 450 whole staffs of schools; Tutoring, E-modules, Visiting Lectures and Seminars at 98 universities and colleges.

43 lead presentations at International Conferences; over 50 Publications - books, manuals, articles; over 100 diversity training films made for BBC TV and SBS Channel, Australia. 

For full lists of clients; conference talks; films/publications/handbooks; copies of evaluation reports; and free consultancy - phone or email via 'Contact Us'.