Diversity

Diversity Works...

1. Training workshops for Managing Diversity in Public Services

Diversity Works specialises in helping managers to understand Equality Law, and to gain sustained team 'ownership' of Diversity policies, covering age, race, gender, disability, sexual orientation, religions (workshops for each of these separately or in combination).

Training topics most commonly requested by NHS Trusts, Borough/County/City Councils, Voluntary Sector/Charities:

  • Anti-discrimination law explained for busy managers: what the EQUALITY ACT means for mainstream practice, including Public Sector Duties, Risk/Impact Assessing, Flexible working, Disability Reasonable Adjustments, Sickness absence policies, and Preventing/handling gender, race or sexual orientation, religious or disability HARASSMENT, both within a workforce and among clients/users 
  • RECRUITMENT Interviewing – skills and procedures to ensure fairness and equality in terms of race/culture diversity
  • PERFORMANCE APPRAISAL Interviewing – best pratice to tackle promotion glass ceilings of race/culture or gender, or both
  • FRONT-LINE SERVICE DELIVERY for culturally diverse communities – the vital skills needed to ensure equality of access and outcomes
  • INTERCULTURAL COMMUNICATION SKILLS for successfully managing a diverse workforce – to resolve internal team tensions, achieve better group motivation and problem-solving, and ensure effective service delivery

For 25 years our workshops have equipped thousands of public service managers and staff with knowledge and skills for turning anti-discrimination law and Diversity policies from words on paper into mainstream practice. Click links in left-hand column to see: 

  • ‘Law into Practice’ - report of a felt-needs survey of 400 managers and HR Directors
  • ‘Public sector duties’ - reminder of statutory requirement to advance anti-discrimination and make risk assessments
  • 'NHS Services' for up-skilling workshops for managers in NHS and other public services - Housing, Mental Health, D&A, Social Services
  • ‘Cultural Awareness and Skills’ - outline of a front-line staff workshop on Cross-Cultural Communication needed in Public Services

All organisations have their own particular needs. It is impossible to describe our full range, so Contact Us for an informal chat.

2. Training DVDs and e-learning intranet courses

For large organisations, we make customised training DVDs at broadcast standard, with manual (print or on-line Intranet) for in-house trainers to use these interactively with small group exercises, questionnaires, handouts, checklists for action planning, etc. For a list of existing DVDs, Click here

3. Awareness and Skills of Cross-Cultural Communication

In partnership with the Centre for Intercultural Development, we develop the vital communication ‘tools for the job’ needed BOTH (a) by managers in recruiting, appraising and team leading culturally diverse teams, AND (b) by front-line staff in delivering ‘customer care’ for a culturally diverse public.

4. Conference presentations (using documentary DVD extracts) - click 'Contact Us' for full list

5. Our Public Service Clients include

56 NHS Hospital and Mental Health Trusts (list available);12 Drug and Alcohol projects; 20 London Boroughs (incl. Enfield, Sutton, Hounslow, Barnet, Southwark, Tower Hamlets, Lewisham, Wandsworth, Camden, Brent, Ealing); 30 County and City Councils and 23 Voluntary Organisations/Charities (full lists available); The Employment Tribunals; Ombudsman Inspectors; The Employment Service; Cabinet Office; Equality and Human Rights Commission; Citizens Advice, national and local; Dept of Education Inclusion Unit;  Royal National Theatre; Council of Europe; British Council; Immigration Service; Home Office; BBC TV; Race Relations Employment Advisory Service; ACAS; Law Centres; 10 Police Forces; 12 Magistrates Benches; NAPO; 98 universities and colleges (full list available).