Telephone outside UK: 0044 207 431 1712
Telephone within UK: 020 7431 1712
Email: johntwitchin@diversityworks.co.uk
-
Our Cross-cultural Competence Approach -
International Business: training for executives/managers in CORE SKILLS of cross-cultural communication, needed in leadership/ marketing/ negotiating/ project managing GLOBALLY
-
International Business: cross-cultural skills for Doing Business in SPECIFIC countries, eg INDIA and S. Asia; CHINA and E. Asia; Europe (East, eg POLAND, and West, eg FRANCE, GERMANY, UK as Gateway to Europe); USA
-
Call Centres in INDIA: Free research report on Western customer satisfaction rates plus contents of Advanced Language and Culture communication training for agents/CSRs to meet expectations of Western consumers
-
UK PUBLIC SECTOR: Local Authorities, NHS, Universities – communication skills needed for managing a culturally diverse workforce, and for delivering front-line services to diverse clients/ patients/students.
-
University applications of cross-cultural communication
-
Crosstalk DVDs and Training Handbooks. If face-to-face training is not practical for you, contact us to see the Contents of the CICD self-learning 'mini-course' training Handbook 'Cultural Competence - communicating successfully across cultures'
Cross-cultural communication skills for International Managers
These skills are needed in all global business, eg,
- Conducting international Executive Meetings (face-to-face or virtual), to reduce misunderstandings and/or cultural tensions, and improve creative problem-solving
- Preparing executives/managers (and their families) to adapt culturally for successful expatriate assignments
- Managing Joint Ventures including Recruiting, Performance Appraising, Training, Mentoring, Trouble-shooting, Motivating, Conducting team meetings, Change managing.
- Receiving foreign delegations to UK: avoiding all-too-common mistakes
1. Global Leadership and International Business Management
An intensive ‘mini-course’ for one-to-one study or for small groups (eg, international support teams, or leadership development schemes), covering 15 areas of training need, including making presentations abroad, handling meetings, intercultural trouble-shooting and problem-solving. Clients include EDS HQ, Dallas, Texas; Nortel; Lucent; British Aerospace; Cable and Wireless; Pan Canadian; Merck; Avery Dennison; Cargill; Polaris; 3M; Honeywell
2. Working virtually across cultures
Strategies and skills for international team managing via-emails, audio and video conferencing. We helped produce the only documentary training DVD on skills needed for successfully working and communicating virtually across cultures – made in co-operation with BP, Hewlett Packard, Telstra.
3. Preparing for overseas assignments
This workshop (involving partner/children, as appropriate), covers all aspects of minimising ‘culture shock’, both socially and in work. A key focus is strategies for successful intercultural working as project managers of multi-culutral teams. Also covers repatriation.
Since 1992, on behalf of Shepell/FGI, we have prepared executives travelling for intercultural managing/negotiating assignments in Australia, Belgium, Brazil, Canada, Curacao, Czech Republic, China (Mainland/Hong Kong/Taiwan), France, Germany, Greece, India, Indonesia, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Norway, Netherlands, Pakistan, Poland, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, Ukraine, USA, Vietnam.
4. Marketing/Negotiating overseas
Workshops on the intercultural communication skills needed for achieving successful outcomes. Training can focus on any of the cultures of the countries listed under point 3 above.
Clients include Nortel and Lucent (for Japan); Lloyd’s Marketing Association (for China); “Languages for Business” courses funded by European Commission (for France, Germany, Japan and China); WWF; SATRA (specifically China); BAE Systems (also for China); Merck; Polaris (Japan and China); Honeywell (Eastern Europe region); 3M (Middle East); Cable and Wireless; Cargill (Russia/Ukraine/Brazil) Scotia Bank (Caribbean) AWAS (Chile, Brazil, Russia, Jordan, Indonesia, Japan).
For United Kingdom Trade and Investment (UKTI): (a) training of International Trade Advisers; (b) workshops for UKTI client companies preparing for marketing and negotiating in Poland, France, Germany, China; (c) 5 books written on ‘Cultural Sensitivity and Communication Skills for Trading Success’ in China, Poland, France, Germany, USA/UK.
5. Managing teams in joint ventures
Our emphasis is on skills required for cross-cultural
- recruiting, appraising, mentoring, counselling, motivating
- resolving internal tensions to build more effective teams
- conducting meetings to draw positively on cultural diversity
- inter-departmental problem-solving and achieving more creative innovation
- designing training or coaching schemes and metrics of training impact
Clients include: CSC; EDS; Scotia Bank; Nortel; Bank of America; Merck; Honeywell; 3M; Avery Dennison; Polaris; Lucent; BT; Amnesty International, WWF, VSO; British Council; Council of Europe.
6. Receiving Foreign Delegations
Analysing the common cultural mistakes made with visiting delegations, and practising how to avoid these; how to prepare ‘user-friendly’ receptions; how to identify and resolve critical incidents; and how to use English in ways helpful to people for whom it is a second or third (learned) language.
Clients include: British Council; WWF; BAE Systems (Chinese delegations); 22 Universities.
7. Facilitating Executive Meetings
We can attend meetings to help identify and analyse cross-cultural barriers that are (mostly unwittingly) blocking progress – and to suggest alternative intercultural strategies for achieving better outcomes.
Clients include: Amnesty International; WWF; EDS; Avery Dennison; Polaris; British Council.
8. Training Trainers/Tutors: culturally different learning styles
Clients include: British Council; EDS; University of Bedfordshire Business Studies Dept.; 22 universities in UK and abroad; Hawksmere; Bank of America; 10 Corporations in S. Africa; VSO; HCL Technologies; Infosys BPO.
9. Training DVDs + Intranet courses
We create customised in-house training DVDs at full broadcast standard.
Clients include: BBC TV; The Employment Service; Department of Health; SBS Channel, Australia; Telstra; Bank of America; European Commission; British Council, Universities of Wales, Leeds, Salford; British Telecom; Unison; Infosys BPO, Bangalore; HCL Technologies, Delhi.
